As the holiday season comes to a close and businesses are back in full force I am looking at what 2014 will enfold. I am reflecting on how the Conference Centre can maintain consistency in the delivery of our services amongst a team of casual employees.
The success of the Japanese industrialised economy post WWII is greatly attributed to the “Kaizen” philosophy of practices which focus on continuous improvement and aiming to eliminate waste. Books such as ‘Who Moved My Cheese’ by Spencer Johnson and ‘The 7 Habits of Highly Effective People’ by Steven Covey and ‘In Search of Excellence’ by Tom Peters tell us how to embrace change, be more effective as a person and how to achieve excellence in our business. They have all formed part of my necessary reading both during my postgraduate years and in business practice.
When I look to the scriptures, Ephesians 6:5-9 says, ‘Slaves obey your masters; be eager to give them your very best.
Serve them as you would Christ. Don’t work hard only when your master is watching and then shirk when he isn’t looking; work hard and with gladness all the time, as though working for Christ, doing the will of God with all your hearts’.
This suggests to me that we need to have the right attitude towards work. What are you grateful for in your work? Are you working your best and with gladness as though working for Christ? Is your attitude to do your best at work or do you drag your feet till ‘hump’ day (Wednesday) and then say TGIF – (Thank God it’s Friday!)?
Whether you are an employee or a leader, having the right attitude of respect and integrity for one another and doing our best would seem to be a good place to start.